If you can’t describe what you are doing as a process, you don’t know what you are doing – W.E. Deming
Organizations have a hard time to plan and execute the right initiatives, because project portfolio management (PPM) is not deployed as a business process.
With an increasing need and desire to innovate and change the ways we are doing things, one would expect that organizations are keen on project portfolio management. In an ideal state, PPM is managed as a business process, equivalent to the more traditional process like finance, marketing and sales, procurement and human resources management. Yet we are not doing that, or at best we are trying, but agree that there is room for improvement.
The PPM process should be cross-functional of nature and serve internal customers from all business areas. To make that happen it should reside in a business function that by default is set up as such. A Project Management Office or Information Technology Department are then quickly becoming the logical candidates.
What are the steps to deploy PPM a business process?
Ideas, become successful when we all buy into it, make it happen, and live up to it once it is in operation. Implementing PPM as a business process is a game changer and requires adequate change leadership. Part of that is executive alignment. A key element of the alignment process is visualization. Senior leaders must be able to envision what the future-state looks and how that improves their business area and the organization as a whole. An introduction to the high level process design, a demonstration of the PPM application, and a walkthrough of a few use cases, are instruments to get them all on the same page. Once the alignment is there, a change leadership committee should be established, tasked with delivering the PPM solution.
Implement and Deploy
PPM is an enterprise application, which means that the implementation and deployment must be managed as such. The project team is a balanced representation of the organization with functional and technical resources. If these two principles are violated, the probability that the end-users do not adopt the PPM solution as intended, is high. The focus of the implementation must be on business process, analytics, application and governance. These four components make up the integrated PPM solution, and all need to come into play at the same time. Examples of PPM applications are: Innotas, Workfront, Clarizen, ChangePoint, and others
PPM projects tend to fail when the focus is primarily on the application. Organizations rush through the software product capabilities, make design decisions on-the-go and forget the importance of the business process, governance and analytical requirements. Mobilize a team with internal and external resources. It is imperative that the vendor can provide the expertise in all the four areas of the PPM solution, and can assist the change leadership committee with manifesting the future-state
Execute, learn and adjust
When the PPM solution goes live, it’s the start of a new beginning. The primary focus of the project team and business must be on user adoption and tying the experience back to the original business case. It is a good idea to have super user representation in all of the business areas. The super user is a functional expert in the PPM solution and an evangelist pur sang. It is the first line of support for all the end-users. The PPM business process has a natural cadence where at set times and gates, certain activities must be completed. It is not uncommon that this is a one year cycle. As a consequence, the learn and adjust cycle is at least equal to that period. The organization must go through all the hoops and loops, complete lessons-learned sessions and optimization steps, before the project can be declared a success and closed.
Project portfolio management (PPM) must be perceived as a business critical process for organizations who have the intention to grow, accelerate and improve. Those organizations who want to be an outlier and exception in their marketplace, out serious effort in implementing and deploying a robust PPM solution. It is part of innovation and getting better than your competition.
Bas de Baat