Making good decisions is a crucial skill at every level – Peter Drucker
What can you do when you need “that one decision” right now before you can move forward with a critical path item? You are already tracking behind schedule and a further delay can be lethal. You have exhausted all your creative planning and scheduling options. You know what the decison should be, have made the right recommendation a few times, but still don’t have an answer.
Making decisions can take more time than you anticipated. Making big decisions (impactful) takes courage and risk. These values are crucial for any leader and they are must haves for any project in order to be successful. But unfortunately there are leaders who, for a variety of reasons, default to risk aversion, procrastination, deflection and counter-productive behaviour. Now for the record, there are leaders who live up to these values, they are fabulous, very effective, epic performers and role models, but they seem to be more and more an exception than the rule.
Now back to the question: what can you do in these circumstances?
1 – Clearly articulate the impact – Make sure that you have prepared a decision document with options and a recommendation. Socialize the document with stakeholders who can be influential to the decision making process and build a coalition. Make sure that you have the impact of ‘not making a timely decision’ documented as well. You want to avoid that the decision maker can find an argument about lack of information. Decision makers typically have limited availability and you want to be respectful of their time
2 – Set the sense of urgency – Set the right tone by making the need for a ‘decision now’ explicitly clear. Explain to the decision maker what the risk, cost and missed benefits are if a decision is pending
3 – Escalate – Every project must have an agreed to escalation path before it starts. This has a number of reasons. One is to expedite decision making, and the other is to avoid people from being surprised when you actually do escalate. Don’t hesitate to escalate. As PM you are resonsible to deliver on time, on budget and as per specification. That means that you have the right to take corrective actions when you feel it is needed. When you do escalate make sure that it is transparent to the people involved. You want to keep trust levels up high
4 – Be bold – If it turns out that the last station on your escaltion path also doesn’t make a decision, be bold, creative and identify another end station. Keep going up the ladder and find that leader who can and wants to make the call. You would be surprised how effective that can be for not only the decision you need, but also for anything to come after. You have found yourself an ally!
5 – Document and move on – If it turns out that there is no sight on a decision anytime soon, document all the steps that you have taken and what has been discussed along the way, with whom and when. There is a high probability that at a later time, the fact that a decision was not made, comes back as an issue. You want to make sure that you can speak to the facts instead of emotions. Share the document with the key stakeholders who have been involved. Once that’s done you are ready to move on with scope that you can deliver and implement
Good luck with getting that “one decision” made!
Bas de Baat
Program Manager Enterprise Applications, PMP©